Certificate Course in Airport Ground Staff
- 01 Months
- 24 Lectures
- 87+ Students Enrolled
The Certificate Course in Airport Ground Staff is a comprehensive, job-oriented training program designed to prepare candidates for various ground handling and passenger service roles at airports. This course provides in-depth knowledge of airport operations, passenger handling, safety procedures, and airline coordination. The training focuses on real-world airport working environments, enabling students to develop practical skills, professional communication, and service excellence required in the aviation industry.
Course Overview
Airport layout, departments & ground staff responsibilities
Passenger check-in, boarding & arrival procedures
Baggage handling systems and load control basics
Ramp safety, apron operations & ground equipment
Aviation security awareness and emergency procedures
Customer service, conflict handling & passenger assistance
Professional grooming, communication & workplace etiquette
Requirements
- 10+2 / Graduation (Preferred)
- Good Communication Skills
- Basic Knowledge of Aviation will take advantage.
- Age Group -18-28 Years
Certification
◉ Certification: Certification (or award, credential, license, diploma, degree, etc.) follows the assessment process and is a record that the individual’s competency has been validated.
◉The certificate is usually issued by an Awarding Body, which has public trust and competence, conferring official recognition of an individual’s value in education, the labor market, and training.
What you'll learn
- Ground staff Duties and responsibility
- Strong passenger handling and service confidence
- Understanding of Various job functions at Apron and Terminal Area
- Job-ready airport ground staff skills
- Industry-standard communication and professionalism
- Improved placement readiness in aviation sector
Course Curriculum
- Introduction to Aviation Industry & Airport Ecosystem
- Airport Layout, Terminal Operations & Ground Staff Departments
- Roles & Responsibilities of Airport Ground Staff
- Airline–Airport Coordination & Daily Operations Flow
- Basic Aviation Terminology & Airport Codes
- Professional Conduct, Grooming & Work Ethics
- Passenger Journey: Arrival to Departure Process
- Check-in Procedures (Manual & System-Based Overview)
- Boarding Process, Gate Management & Announcements
- Travel Documents: Tickets, ID, Visa & Baggage Tags
- Special Passenger Handling (PRM, VIP, UMNR)
- Customer Service Skills & Complaint Handling
- Introduction to Ramp & Apron Operations
- Baggage Handling System (BHS) & Load Control Basics
- Ground Support Equipment (GSE) Familiarization
- Ramp Safety Rules & Aircraft Marshalling Basics
- Aircraft Turnaround Process & Time Management
- Emergency Response & Accident Prevention
- Aviation Security Awareness & Regulatory Overview
- Emergency Procedures & Crisis Handling at Airports
- Coordination with CISF, ATC & Airline Staff
- Soft Skills: Communication, Teamwork & Stress Management
- Interview Preparation & Resume Guidance
- Final Assessment, Feedback & Certification
Skill Development Achievements
- Complete understanding of airport ground operations
- Professional passenger handling and customer service skills
- Practical exposure to airport safety and security procedures
- Confidence to work in real-time airport environments
- Industry-relevant communication and teamwork skills
- Enhanced employability for airport ground staff roles
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Course Includes:
- Student Enrolled87+
- Topic24+
- Lectures24+
- Lifetime Access
- Certificate of Completion
Related Training
₹34999.00
- 10 Days
- 24 Lectures
