Certificate Course in Customer Support Executive
- 02 Weeks
- 15 Lectures
- 265+ Students Enrolled
The Customer Support Associate plays a critical role in enhancing organizational relationships through effective communication and customer satisfaction. Customer Care Executives are responsible for understanding and addressing customer needs, managing customer relationships, and ensuring overall customer satisfaction. They actively contribute to developing and implementing customer service strategies, and collaborating with cross-functional teams, including sales, marketing, and product development. Customer Care Executives strive to create a positive customer experience, resolve issues promptly, and contribute to the improvement of customer service processes to enhance the company's reputation and customer loyalty.
Course Overview
The Customer Support Associate course focuses on developing skills essential for providing exceptional customer service. Key topics include effective communication, problem-solving, conflict resolution, and building positive customer relationships. Participants learn to handle customer inquiries, complaints, and feedback with professionalism and empathy. Additionally, the course may cover time management, product knowledge, and utilizing technology to enhance customer interactions. Practical scenarios and role-playing exercises are often integrated to hone practical skills in customer care.
Requirements
- 10+2 / Graduation (Preferred)
- Good Communication Skills
- Age Group -18-28 Years
Certification
Certification: Certification (or award, credential, license, diploma, degree, etc.) follows the assessment process and is a record that the individual’s competency has been validated.
The certificate is usually issued by an Awarding Body, which has public trust and competence; conferring official recognition of an individual’s value in education, the labor market, and training.
SSCs, in their capacity as the Awarding Body of the qualification, give the final sign-off on the results and generate certificates for successful candidates.
What you'll learn
- Customer Care Responsibilities and Tasks
- Relationship Management with Customers and Service Enhancement
- Familiarity with Operations Across Different Departments
- Applying for Interview Consideration in Customer Care Opportunities
Course Curriculum
- Introduction to Customer Care
- Customer Communication Skills
- Effective verbal and written communication
- Handling challenging situations and complaints
- Customer Service Principles
- Problem-solving and decision-making in customer service
- Mock Scenarios and Role Plays
- Simulated customer interactions
- Basic English Language Training
- English Voice Ascent Training
- Personality Development Classes
- Interview Preparation
Skill Development Achievements
- 235 private sector partnerships for training and capabilities building, each to train at least 50,000 persons over a 10-year period.
- 38 Sector Skill Councils (SSC) approved in services, manufacturing, agriculture & and allied
- Vocational training introduced in 10 States, covering 2400+ schools, and 2 Boards, benefitting over 2.5 lakh students. Curriculum based on National Occupational Standards (NOS) and SSC certification. NSDC is working with 21 universities and community Colleges under UGC/AICTE for alignment of education and training to NSQF.
- Designated implementation agency for the largest voucher-based skill development program,
- Skill Development Management System (SDMS) with 1400 training partners, 28179 training
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Course Includes:
- Student Enrolled265+
- Topic12+
- Lectures15+
- Lifetime Access
- Certificate of Completion
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